CUSTOMER SERVICE

Monday to Friday: 9:00am - 9:00 pm CST

Saturday: 10:00 am - 6:00 pm CST

*CST- Central Standard Time

FROM USA

Toll free: 01-877-2094-146

Fax: 011 (52) 55 52 46 18 24

FROM MEXICO

Toll free: 01-800-0-MAPFRE (627373)

Ext. 2109

Local number: 59-50-2144

Local Fax: 01 (55) 52 46 18 24

E-mail: touristinsurance@mapfre.com.mx

CLAIMS DEPARTMENT

Everyday: 8:30 am - 5:00 pm CST

*CST- Central Standard Time

FROM USA

STATUS OF A CLAIM

Toll free: 1-866-344-4911

Dial Option 3

FROM MEXICO

STATUS OF A CLAIM

Toll free: 01-800-0-MAPFRE (627373)

Ext. 2108

Dial Option 2

REPORT A CLAIM (24 hour service)

Toll free: 01-800-02-663-58 / 01-800-02-665-51

Local Fax: 01 (55) 52 30 71 12

E-mail: claims@mapfre.com.mx